How can we help you?

Help Center

We accept multiple secure payment methods, including via Credit Card, Debit Card and PayPal.

You can select your preferred payment method at checkout.

Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy. Please refer to the full information here.

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select your preferred payment method.

Our support team is always happy to guide you at any step!

There are three easy ways you can track the status of your order.

  1. When your order was first placed, we will send you a confirmation email including a tracking link. 
  2. Order tracking can be accessed when logged into your account. Click "My Account" > "My Orders" and you should see a list of all orders you have placed. Each order should include a link to a tracking page.
  3. You may track your order using only your email address and order number. Visit our tracking page and enter your details.

We ship all orders from our location in South Australia.

Yes, we do ship internationally! Simply enter your address during checkout for a quote on shipping costs.

We do exclude some bulkier items - for example, our aluminium extrusion - from international shipping, as it can be very expensive to ship outside of Australia.

We ship all orders as quickly as possible. Orders typically ship within one business day. 

Domestic Orders (within Australia)

Standard Post: May take 2 - 5 days depending on destination.

Express Post: May take 1 - 2 days depending on destination.

International Orders

Standard Post: May take 10 - 21 days depending on destination

Express Post: May take 3 - 10 days depending on destination

All of our stock is held locally at our location in South Australia.

Yes! We are an official Australian distributor for E3D-Online!

All of our E3D products are imported direct from E3D-Online in the UK.

You can find us on E3D's Genuine Reseller list.

Yes! We are an official Australian distributor for CapTubes products.

All CapTubes products we carry are imported directly from CapTubes in the USA.

You can find us on CapTubes' official reseller list.